Refund Policy
Last updated: October 2026
What PRAXIS delivers
PRAXIS is a digital service, delivered immediately. There is nothing physical to ship, so there is no delivery charge and nothing to return by post. Access to your plan opens as soon as payment is confirmed, usually within a minute.
Seven-day refund
If PRAXIS is not right for your group, you can ask for a full refund within seven days of payment, provided the service has not been substantially used. As a rough guide, substantial use means more than twenty AI coaching questions, or a live coaching session already attended.
If something on our side fails
If the service is unavailable for an extended period, or does not do what this site says it does, we will refund you regardless of how long ago you paid and regardless of how much you have used it. You should not pay for something that did not work.
How to ask
Email support@praxis-live.com from the address you signed up with. Tell us your group name and, if you like, what went wrong — it helps us fix it, but you do not have to justify the request.
How long it takes
We respond within two working days. Approved refunds are returned through Paystack to the Mobile Money account or card you paid with, and usually arrive within five to ten working days depending on your provider. We cannot refund to a different account from the one that paid.
Group plans
Every plan covers a group of up to five. A refund covers the whole plan and is returned to whoever paid, since only one payment was made. We cannot refund part of a plan to one member.
Cancelling
Plans run for one semester and do not renew automatically, so there is nothing to cancel and you will never be charged again without choosing to pay. You can stop using PRAXIS at any time.
Questions
See the FAQ or the Terms of Service, or just email us.